Domestic, Family and Sexual Violence Statement.

We're here to support you

We recognise that Domestic, Family and Sexual violence are serious and prevalent harms that exist within our communities. We are committed to supporting customers affected by this violence in way that prioritises safety, dignity and choice.

We are continually working to better understand our customer's circumstances and to help people stay connected in ways that feel safe.

Our commitment to your safety

We have procedures and policies in place to support the safety of customers affected by Domestic, Family and Sexual Violence. Our teams are trained to recognise when customers may need additional support and to respond with care, respect and sensitivity.

We're committed to:

• Keeping you connected to your telecommunications service if you're affected by Domestic, Family and Sexual Violence.
• If your service has been restricted, suspended or disconnected and you have concerns about your safety, we will urgently work to restore your service wherever possible.
• If restoring your existing service isn't possible, we will explore other options with you to help you stay connected, where we can.

Financial hardship and domestic, family and sexual violence

We know that any form of domestic, family and sexual violence may cause payment difficulty, including financial hardship. There are several ways we can help, and you may be entitled to financial hardship assistance.

If you'd like a copy of our Financial Hardship Policy or Payment Assistance Policy, visit our website or give us a call and we'll send you a copy.

How to contact us

If you would like to talk to us about your options, you can reach us in the way that feels safest for you:

If you are deaf, hard of hearing, or have a speech/communication difficulty please contact us by using the National Relay Service.

Our full policy

This statement is supported by our detailed policy, which sets out how we identify, support and protect affected customers.

More help when you need it

Your safety and staying connected are our priorities. If you are in immediate danger, please call 000.

You are not alone – here are some other services that can provide help and support: