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Broadband
8 pagesOur plans
15 pagesnbn®
nbn® Fixed Wireless
Surf clubs
4 pagesHelp & support
20 pages- Help & Support
- Log in to My Account
- Register for My Account
- Guide to using My Account
- What to expect on your connection day
- How to set up your TP-Link VX230v
- How to set up your TP-Link HB210 Pro
- BYO router settings guide
- How to power cycle your modem/router
- Fix common internet issues
- Understanding Wi-Fi
- Modem warranty and faulty modems
- Moving home
- How do I change my internet plan?
- How to read your bill
- What payment options are available?
- How do I update my payment details?
- Do you offer an email address?
- Do you offer a static IP address?
- Cancelling your service and account
Policies & legal
15 pages- All policies & legal documents
- Privacy Policy
- Complaint Handling Policy
- Network Outage Complaint Handling Process
- Major or Significant Local Outage Policy
- Customer Service Guarantee
- Financial Hardship Policy
- Payments Assistance Policy
- Credit Management Policy
- Direct Debit Service Agreement
- Acceptable Use Policy
- Online Safety & Content Filtering
- Customer Identity Authorisation & Reporting Fraud
- Domestic, Family and Sexual Violence Statement
- Regulatory Compliance Statement