Legal
Legal & policies.
Our customer agreements, policies and key documents, all in one place.
Our Customer TermsThe Standard Form of Agreement that governs your service.Privacy PolicyHow we collect, use and protect your information.Acceptable Use PolicyHow our services may and may not be used.Customer Identity Authorisation & ReportingHow we verify your identity securely.Online Safety & Content FilteringStaying safe online and content controls.Regulatory Compliance StatementHow we meet our regulatory obligations.
Critical Information Summary — nbn®Plan speeds, pricing and key facts for nbn® plans.Critical Information Summary — OptiCommPlan speeds, pricing and key facts for OptiComm plans.Key Facts Sheet — nbn®Plan inclusions and pricing at a glance for nbn® plans.Key Facts Sheet — OptiCommPlan inclusions and pricing at a glance for OptiComm plans.