Because there's no lock-in contract, you can change your plan whenever you like. The quickest way is right inside My Account.
Change your plan online
- Log in to My Account.
- Open My services and select the service you want to change (if you have more than one).
- Under Manage your services, choose Change plan.
- Pick your new plan from the available options and confirm.
Only the plans available on your connection are shown, so you'll always see options you can actually take.
When it takes effect. Plan changes apply to your service, and your next bill reflects the new plan. While a change is processing, the option shows as "in progress" for a short while.
Good to know
- No lock-in, no exit fees, upgrade or downgrade freely.
- Your $5 monthly contribution to your surf club continues on your new plan.
- Moving house instead? See moving home.
- Not sure which plan suits you? Compare them on our plans page or call us for a hand.