Once your order is in, here's how getting connected works and how to be ready for the day.
Someone 18 or over must be home
If your connection needs an appointment, a person aged 18 or over must be present for the whole visit to give access and confirm the work. If nobody's home, the appointment can't go ahead and will need to be rebooked.
Does my connection need a technician?
It depends on your technology:
- Some connections activate remotely, with no visit needed. In many cases you just cable up the modem we send and you're online.
- Others need an nbn® or OptiComm technician to attend, for example to install or activate equipment. If that applies, an appointment is booked with you.
Be ready on the day
- Have your modem and cables unpacked and near the connection point.
- Keep your mobile handy, we and the technician may need to reach you.
- Make sure there's clear access to the wall socket, connection box or where the equipment goes.
How you'll know you're live. We send an SMS or email confirming your service is active. Wait for that before you expect the connection to work, then follow your modem setup guide.