A modem supplied by Coast Broadband is covered by a 12-month warranty from the date of purchase. If it develops a fault in that time, we'll help you sort it out.
First, rule out a simple fix
Most "dead" modems are actually a connection or power issue, and a quick check gets them going again:
- Power cycle the modem (off at the wall, wait 60 seconds, back on).
- Check the cables are firm and in the right ports (see your HB210 Pro or VX230v setup guide).
- Check there isn't an outage in your area.
Still faulty?
If it's genuinely faulty and within the 12-month warranty, contact us and we'll arrange a replacement:
- Call 1300 899 174
- Live chat from any page
Using your own modem? A modem you bought elsewhere (BYO) is covered by that manufacturer's warranty, not ours. Contact the maker or retailer for a BYO modem fault.